Our Terms and Conditions of sale are guidelines to which we process all retail customer and trade orders. By placing an order with Runway Pro Audio you are agreeing to the following Terms and Conditions of sale.

1.CONTACT DETAILS.  This website, related domain names, and its contents are owned and maintained by: Runway Pro Audio. VAT registered in the United Kingdom (GB 479 6124 11). Telephone: 07591 153 006.

2. HARDWARE & OTHER PRODUCTS.  All hardware products are boxed and brand new unless otherwise stated.

3. ORDERS.  We make every effort to ensure hardware products we supply are of the highest quality, reach you in good condition, and are delivered promptly. If for any reason you are unhappy with your purchase, or the service you have received from Runway Pro Audio, please contact us by telephone or email.
Trade orders require the purchaser to issue a Purchase Order with a purchase order number. A Pro Forma Invoice will be issued for non account holders, with payment details before dispatch of goods.

4. PRODUCT DESCRIPTIONS.  Most of the products we sell are of a technical nature. Unfortunately it is not practical to publish detailed specifications of all the goods and maintain up to date specifications. Thus all drawings, photographs, descriptions, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only and Runway Pro Audio do not guarantee the accuracy of this information.  Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are. Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

5. PRODUCT WARRANTY.  Warranty is for a period of 12 months. Please see our Returns Policy for further information; paragraph 17.

6. PRICES.  We reserve the right to amend our prices without prior notice. All orders are accepted subject to availability of stock at the time of picking the order. Prices are correct at the time of publication or upload to our website. Trade price lists are issued periodically to authorised resellers and items will be invoiced at the current applicable price list rate.  The prices shown on our web site include UK Vat at 20%. For non UK orders, the prices shown in the Shopping Cart exclude Vat.

7. PRIVACY POLICY / PURCHASING FROM US.  For retail purchases we are unable to process your order until your payment has been received. By submitting your order, you are offering to buy the goods, and allowing us to use your address and contact details for the purposes of supplying those goods (including passing these details onto couriers). All company and customer financial details are held secure at all times and not passed on to any third party. If you have submitted your email address to our email marketing system, you may remove your details by just emailing us at info@runwayproaudio.com.   No items or title of the goods shall pass from Runway Pro Audio to the customer until payment has been received in full. Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse, or unreasonable usage will void the warranty on the goods.

8. AVAILABILITY OF GOODS.  All orders and special offers are subject to the availability of stock when ordering. 

9. BACK ORDERS.  If an item in our web store is out of stock, you will be contacted with the option to place the item on back order or be refunded. When back order items return into stock they will be sent out with no additional shipping charges.  You may cancel your back order at any time by contacting us via phone or email.  Please note that if you do not cancel your back orders, they remain an on-going order with us. When canceling a back order with us please make sure you receive confirmation from us that it is cancelled. For Trade Account backorder items over 30 days, we will charge the current price list rate

10. SHIPPING.  All orders are shipped in appropriate strong packaging. Where appropriate, tracking numbers are emailed to the customer.  We advise customers to ensure somebody is present at the delivery address as many items require a signature upon delivery. Once goods are delivered and confirmed, they become your responsibility. We reserve the right to alter the shipping option of an order in the case of certain items not being in stock.

11. SHIPPING TIMES.  Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavor to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service. Please also see section 13 if you are a UK customer or section 14 if you are a customer outside the UK for more shipping info.

12. SHIPPING CHARGES.  For online orders shipping charges are displayed in the Shopping Cart after selecting Current Shipping location in the dropdown box.  Shipping charges will be applied to any trade Pro Forma Invoice. For 30 day Trade Account customers, shipping charges are shown on our current Trade Price list.

13. UK CUSTOMERS.  In the unlikely event that your goods do not arrive within 7 days of dispatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 1 to 3 days.  We cannot replace your order until the courier or postal service have confirmed that your parcel has been lost/damaged.

14. OVERSEAS CUSTOMERS.  In the unlikely event that your goods do not arrive within 14 days of dispatch, first contact us to confirm shipping of your order and all delivery details are correct. We cannot replace your order until the courier or postal service have confirmed that your parcel has been lost/damaged. 

15. IMPORT DUTY & TAXES.  It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. In the event of the goods being returned to Runway Pro Audio by the delivery company, the shipping cost will be deducted from any refund amount. Import duty and taxes are only applicable for non UK countries.

16. CANCELLATIONS.  You may cancel any order before it has been shipped. Once your order has been shipped our returns policy will then come into affect. If you cancel an order by email you must wait to receive a confirmation of the cancellation. Your order is not cancelled until you receive this. 

17. RETURNS POLICY.  To return an item under Warranty please email us at info@runwayproaudio.com stating your name or company name, product title, customer purchase date and reason for return. For all claims under the 12 months warranty, the faulty item needs to be returned within this period and no more than 10 days following the end of the warranty period.
Return shipping cost is the responsibility of the purchaser. New items supplied via our online store can be returned within 14 days if unused and in 'as new' condition, for a full refund. As New condition means ALL items originally supplied including manuals and outer packaging relating to the item. If any item is returned with damaged or missing items or packaging, the item will not be eligible for a refund. Consumable items such as Recording Tapes cannot be returned if they have been recorded on or removed from the packaging. Returns for Trade customers for 'items not required' are not accepted.

All items being returned are the customer's responsibility until they have been signed as received by Runway Pro Audio. Please contact us for return address details as these may differ from the address published on the Runway Pro Audio web site. Please ensure returned goods are packed properly as to ensure no damage can occur during transit. Please ensure that no labels or stickers or gaffa tape or brown tape is applied to the item box. The item box must be fully protected with adequate outer packaging to ensure it remains in as new condition.

YOUR LEGAL REQUIREMENTS.  We would remind you that once you have notified us of your desire to return an item under warranty there is a legal requirement for the customer to take a reasonable duty of care for the goods while in their possession. (Please see section below for our definition of reasonable duty of care)

20. REASONABLE DUTY OF CARE- (OUR DEFINITION). The reasonable duty of care is that a product is returned in adequate transit packaging including manuals, accessories and any other items relating to the unit in question.

EXCEPTIONS. Our Warranty will be null and void if the item has been interfered with in any way by any unauthorized party, or misused in any way. Damage caused by external sources will not constitute a part of this Warranty and is therefore excluded.